Independent Recruitment Specialists


Business Systems Support Engineer

Clemence Rogers are currently recruiting for a Business Systems Support Engineer, the successful candidate will be based from home. The Business Systems Support Engineer will be responsible for overseeing the support and maintenance of the group’s application portfolio including, SaaS, On Site and Cloud based applications. Working with the Business Systems Support team lead they will provide support for the service desk, become the escalation point and resolve incidents passed from the service desk. Ensure that all applications are capacity managed and available within the confines of the SLA.

  • Location: Birmingham
  • Salary: 40k - 50k per year
  • Contract Type: Permanent
  • Closing: 5 December 2021
  • Ref: 901031

Key Responsibilities:

• Maintenance and availability of all Group applications to the IT SLA

• Resolution of incidents in line with the IT SLA, covering business applications and databases

• Ensure that any changes are documented and submitted to CAB for approval (to ensure the impact of production changes are understood before implementation)

• Ensure regular database maintenance tasks are configured and run on a schedule to maintain performance

• Ensure any issues or risks relating to business applications and databases are identified and acted on

• Work with the data architect to ensure classification and integrity of the group data sets, and strategic direction of the data ecosystem

• Ensure a set of KPI’s are created for a monthly reporting on business applications and data

• Ensure a service improvement program is in place to improve the business applications and database environments

• Liaising with the group business units to provide IT input to their business strategy

• Disaster recovery planning and business continuity management for the application landscape

• Create or help in the business cases for future application initiatives

Ideal Candidate:

• Extensive experience working within a business applications support team, including detailed understanding of business applications to support business processes

• Ability to recognise and diagnose faults swiftly and efficiently

• Able to read and update design documents as appropriate

• Management of third party application suppliers

• Experience working with Microsoft SQl in an Azure environment (or equivalent)

• Designing and maintaining DB Ecosystem based on business requirements

• Documenting design including process mapping and process flows

• ITIL Foundation certificate (desirable)

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